Legal Question in Consumer Law in Maryland
Return jewelry purchase
My mother purchased a diamond ring, she is from Korea and did not fully understand the refund/return policy of the store. We attempted to return the ring immediately within 24 hours. We actually left the ring at the store and requested the employee to sign a note reflecting that we returned the ring. The store is now saying there is no returns/refunds accepted. If it would have only been a few hundred dollars, we really wouldn't have bothered, because the purchase amount was over $6,500.00 (six thousand five hundred dollars) we are concerned with the response of the store.
We want to return the ring and obtain a refund.
2 Answers from Attorneys
Re: Return jewelry purchase
What was the reason for your return? Where (city, state) was the store? What kind of store was it (Jewelry store, Dept. store, pawn shop, etc.)?
Re: Return jewelry purchase
Generally, returns are accepted where the goods are homogenous and
are re-saleable. Stores may condition sales as being final with no return.
However, to do so, they should conspicuously make notice to the consumer.
Often a sign above or around the cashier accomplished this purpose, alternatively
the notice is placed on the bill of sale. The wording of this notice comes into play.
If anyone in the store explained the return policy in a manner that was intended to confuse your
mother or otherwise take advantage of her weakness with English, then you may have a basis in undue influence
or breach of representation in sale.
Moreover, the goods itself has alot to do with your matter. Under a sale of goods, the goods
must be perfectly tendered by the seller. The buyer has a right of inspection. In your case, this
inspection could include having the ring appraised by another gemologist/jeweler. If the ring does not
appraise at the value purchased, you may have a case for forcing acceptance of your return. Lastly, how was the
ring paid for? If you paid via credit card, you may want to contact them for assistance.
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