Legal Question in Consumer Law in Massachusetts
Cancel a gym membership
Hi,
I have been attempting to cancel my
gym membership. I recently moved
my place of employment more than
25 miles away from the nearest
health club. In my contract it
states, ''If you move either your
residence or your place of
employment more than 25 miles
from any health club operated by the
seller or a substantially similar health
club which will accept the seller's
obligation under contract,'' then you
may cancel. I sent my request to
cancel in writing due to my relocation
of employment. They sent me back
a letter requesting proof of my
relocation. I sent them the
necessary proof of relocation. I just
received a second letter from them
stating that my request for
cancellation cannot be honored at
this time. But there is no reason! I
have been in agreement with the
contract this whole time, made
payments on time, and it seems as
though they are not playing by the
rules. What are my options at this
point? Should I attempt to contact
them and ask for a reason? Can I
stop my automatic withdrawal
payment at this point? I don't want
to go to collections or be sued! Help!
2 Answers from Attorneys
Re: Cancel a gym membership
You can report this to the attorney general's office. Send them a consumer protection letter per 93A; if you are paying monthly, then stop. You can be sued, but you have a defense.
Re: Cancel a gym membership
You can also contact the person in charge of this place, and talk to him/oer