Legal Question in Consumer Law in New York

What can I do if a car dealership added options to my factory-orderd car without my permission & how can I handle this?

New York,

I ordered a factory-ordered car from a dealership. I filled out the purchase order with the exact options that I wanted. The agreement was signed by me & the manager of the dealership. The sales rep. notified me by email about adding navigation to the car. I responded to him by email tellling him No, that I did not want the navigation in the car. The sales rep. on his own, called the factory in Germany & had the navigation added at an additional cost of $3000. Since the car is coming from Germany & takes 2 months to get here & is in it final stage, the navigation cannot be removed. I do not have a VIN# for the car as yet because it is being built. The navigation was never added on the purchase order & there was no amendment to the purchase order to add it. What are my options in this case. - Add additional information


Asked on 1/19/10, 12:34 pm

1 Answer from Attorneys
Elizabeth Karnazes New York Offices of Elizabeth Karnazes

Call the consumer affairs department in your city in New York. I do not know the exact name of it but you can find it with an Internet search. They should be able to help you. Please, excuse typos and other errors as typing is not my strong suit. Good luck!

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Answered on 1/30/10, 1:16 am


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