Legal Question in Business Law in California

I have purchased 3 golf bags from a company online and they have sent the wrong items to me. So i contacted the customer support they offer online and they are saying that they dont have the item that i purchased. And when i asked what they can do for us they said that we would have to ship the item to china on my own dime and then they would reimburst my money to me without paying for the shipping. The customer service person is being rude and not willing to work with us. They offer 100% satifaction and i am not satified.


Asked on 7/25/10, 9:15 pm

3 Answers from Attorneys
Robert F. Cohen Law Office of Robert F. Cohen

Dispute it with your credit card company and see if that helps to resolve the issue.

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Answered on 7/26/10, 1:06 am
Kevin B. Murphy Franchise Foundations, APC

The other attorney is on point. If you paid by credit card, dispute the charge when it appears on your statement. You might also file a complaint with the BBB (Better Business Bureau). Consult with an attorney in your area for specifics.

Kevin B. Murphy, B.S., M.B.A., J.D. - Mr. Franchise

Franchise Attorney

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Answered on 7/26/10, 7:58 am

Both answers are right, but bear in mind you only have 60 days from when a charge first appears on your statement to contest it with the card company.

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Answered on 7/26/10, 9:46 am


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