Legal Question in Credit and Debt Law in Florida

Credit Card Dispute by Consumer

Credit card company sent a dispute by a customer of ours. We explained why she was not entitled to get her money refunded to her in which they sided with us. Our money was given back to us. A second letter went out about a month later in which she still disputed the charge. We had to respond within a certain time which was 1/16/08. We received the letter after the 16th and could not get a response to them until the 22nd. I called the credit card company and explained that the mail delayed the delivery of the letter and they said it does not matter. The response did not come in on time and therefore she got her money back. They said the case was closed and we could do nothing even if she was not entitled to a refund. Is this legal to do. If the woman is getting more then she was entitled to is that fair. Her packages were insured and she got 2300.00 in refund money for the broken items. What she was not entitled to was the cost of the shipping of the items. There were 15 boxes shipped and all were delivered on time.

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