Legal Question in Business Law in Indiana
Extortion or should I refund
Recently a customer is requesting a refund for sixty dollars. I do Paintless Dent Removal. The customer had backed into her husband's truck and called requesting my immediate attention. She met me at a local used car dealer. I looked at the dent and told her if she wanted it done well she should take it to a body shop. She insisted on me giving it a try. I worked on the Dent for an hour an then told her it was to difficult and that I would charge her nothing if she wanted me to stop. I said I could take the door dings out of the front door and charge her my minimum of $50. She said great and paid me $50 plus a $10 tip when the work was finished.
A couple of hours later I get a call and her husband is irate about the first dent I tried to fix. She is now demanding a full refund of $60. I've never had this happen after doing well over 10,000 cars. I'm confused does she have the right to money back --should I feel obligated, is this some strange form of extortion. You can review my website at randyspdr to understand PDR.
1 Answer from Attorneys
Re: Extortion or should I refund
It sounds like you are within your rights to refuse. However, it is hardly worth fighting over for $60.
You might want to try written disclaimers in the future.
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